Buddy, The ultimate Welcoming and Hospitality AI solution
Blue Frog Robotics and CIC Hospitality combine their expertise to roll out next-generation guest experiences in hotels
Blue Frog Robotics and CIC Hospitality have entered into a bold and innovative partnership to imagine tomorrow’s hospitality services.
The new Aiden® hotels brand operated by CIC Hospitality A/S, a leading hotel operator group, onboards Buddy, the AI emotional robot to help create great and memorable guest experiences.
A new hotel concept without the traditional reception
Aiden is the new Best Western concept in the Nordics – A new generation of hotels for the smart and informed guest that seeks convenience and effective solutions while traveling that embody an adventurous spirit and leverage technology to drive success.
The Buddy welcoming robot powered by Artificial Intelligence from Blue Frog Robotics was a natural choice of partner for all their new hotels brand.
Indeed, the “Care” is at the heart of both companies’ core values as well as a tremendous love for “tech for good” and the way it makes our lives easier, which has helped to build trust and foster collaboration between the two teams, and pave the way for exciting and exceptional guest service, offering convenience and effective solutions while traveling.
CIC Hospitality is convinced that this initiative not only sets them apart in the competitive hospitality industry but also provides their guests with a unique and enhanced level of service, ensuring maximum guest satisfaction in all their properties.
As features like in-room WiFi have shifted from amenity to ‘must-have’ for travelers, technology is now becoming the new frontier for making guests feel welcome. In this era of Airbnb, the hotels must evolve to meet the expectations of the modern guests and make them feel at home. Increasingly, customers want personalized experiences, and they want the immediacy of the on-demand services that they’ve grown accustomed to.
Buddy, it’s Fun because it’s Techy
Buddy, the charming and endearing robot-concierge that makes guests feel welcome, can support hotel properties and staff in many ways and also enable more upsells.
Empathy through AI
Empathy and emotions are at the core of the Buddy’s design to affect positively interactions. And its expressiveness and engaging personality make it easy for people to connect with it.
Moreover, Buddy’s interface is intuitive and user-friendly, making it accessible to all guests, regardless of their level of technological proficiency.
Last but not least the combination of generative AI and Buddy enables seamless and effective communication that takes the user experience to a new level.
Elevating guest experiences from check-in to entertainment
After walking through the front door, the guest is greeted by Buddy and is then presented with options on its touchscreen, such as information about the hotel, best nearby places, drink order service…
The guest can indicate if help is needed from a live person, and then a staff member is able to connect remotely and appear within the robot thank to the telepresence feature.
In the lobby, Buddy can proactively call guests over for a unique interaction, encouraging them to learn more about the hotel services, help them find their way to the restaurant, spa, or provide dinner recommendations.
Buddy is also a perfect source of entertainment, delighting guests with a few of its favorite pastimes: dancing, chatting and posing for selfies, offering enjoyable and memorable moments for guests of all ages that will keep them coming back for more!
CIC Hospitality Partners with Blue Frog Robotics to deploy Guest Service Robots across a new generation of hotels
CIC Hospitality’s strategy is to focus on best-in-class cost management and innovative solutions.
In response to the growing demand for streamlined processes and efficient guest services, CIC Hospitality has decided to integrate groundbreaking technologies such as robots into the daily operations of its hotels to bring a truly unique and modern experience.
CIC Hospitality deployed since last august the Buddy robots in three Aiden hotels (Lolland, Herning and Stockholm City) for a pilot program, with the aim to include them at all 30 new Aiden hotels coming soon in Scandinavia.
Blue Frog Robotics expects CIC Hospitality will place its Buddy Robot in other hotels it owns throughout the world after the testing phase is completed.
Advance to the future of Hospitality with Buddy WeLCOMING ROBOT
CIC Hospitality is the first company in the hotel industry to implement the Buddy robot, and Blue Frog Robotics expects to strengthen its presence in the hospitality industry, now that the startup has a specialized welcoming AI offer.
The hospitality prowess of Buddy has been already employed at places including the retail shops of Boulanger new concept stores, the lobby of Crédit Agricole bank as well as a brand ambassador of EDF during events to recruit new talents.
CONTACT US
Our team is ready to support you in the adoption and use of our Buddy robots, providing you with personalized assistance.
Request a demo of Buddy!
Be the next ones to welcome Buddy in your organization to elevate your guests experience !